FAQ ON FREE INSURANCE COVERAGE SCHEME

BSNL offers free insurance coverage for its subscribers in case of accidental death & permanent total disability due to accident.

 Q ) Who are all eligible for this scheme ?
    A ) BSNL subscribers of landline including WLL & postpaid cellular services & distinctively identifiable individuals.  

  Q ) Who are not eligible for this scheme ?
     A ) Subscribers under Govt/PSU/corporate customers/NGOs/PCOs etc.  

  Q) What is the total amount insured ?
    A) Rs. 50,000 /-

 Q ) If the customers have more than one connection, whether they are eligible for extra insured amount.?
    A ) Yes, If a customer has 4 connections, say 2 landlines,1 WLL & 1 post paid Mobile, the customer will be eligible for Rs. 2,00,000 /-        instead of Rs. 50,000 /-.

 Q ) When this scheme is launched ?
    A ) The scheme is launched from midnight of 13-jan-2008 & will be initially for a period of One year.

 Q) Whether the customer has to pay any premium for this scheme to get the benefits.?
    A) No. BSNL has tied up for this with M/s Bajaj Allianz general insurance Co Ltd & M/s Oriental insurance Co         Ltd.

 Q) How a customer can stake his claim for the insured amount, in case of any eventuality.?
    A) All claims will be settled centrally directly by M/s Bajaj Allianz General insurance Co Ltd at Pune         office.The address is

             Health administration team
             Bajaj Allianz general insurance Co Ltd
             Ground floor,Ashoka Plaza
             Next to Weikfield Company,32/2,nagar road
             Pune (Maharashtra )-411014.
             Ph:020 26500236

Q ) What are the documents to be submitted by BSNL subscriber at the time of claim.?
   A ) For accidental death claim:
          i) Duly filled and signed claim form
         ii) FIR copy
        iii) Post Mortem report.
        iv) Death certificate.
         v) Latest paid BSNL telephone bill of subscriber OR if new connection ,paid demand note copy.
        vi) Proof of legal heir of subscriber/succession certificate.

   For permanent total disablement due to accident.
          i)  Duly filled and signed claim form
          ii) FIR copy
         iii) Disablement certificate issued by GovtHospital.
         iv) Full photograph showing disability clearly, attested to Govt doctor mentioning the name of the                patient/subscriber.
          v) Latest paid BSNL telephone bill of subscriber OR if new connection ,paid demand note copy.

Q ) What does “ Permanent total disability “ means.?
  A ) Permanent total disability means

• Loss of sight of both eyes
• Physical separation of OR loss of ability to use both hands & both feet.
• Physical separation of OR loss of ability to use one hand & one foot.
• Loss of sight of one eye & Physical separation of OR loss OR ability to use either one hand OR one foot.

Q ) What is the period of settlement of claim ?
  A ) The insurance company will settle the claim within 14 working days from the date of receipt of the         complete document relating to the claim.

Q ) Where to contact in case of delay in settlement of the insured amount.?
   A ) The Toll free number of call center for intimation of claims are
         1800-225858 (From BSNL/MTNL lines only. )
         1800-1025858 (From Bharti Mobile/Landline. )

         Call center executive will explain the claims procedures, documents & all queries of the Subscriber.          Further list of pending documents ( if any ) will be intimated to the claimant within 7 days of receipt of          original claim document.

Q ) Where can I get the form to claim the insurance amount.?
   A ) Form can be downloaded from the website “ www.karnataka.bsnl.co.in”