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| Customer
Care |
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| Several
Steps have been taken at BSNL to augment the
quality of customer care to international standards. |
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- Pagers being given
to outdoor staff in a phased manned for speedy
rectification of faults.
- Majority of the
local network is built up on jelly filled and
OFC.
- Internal Distribution
Points (DPs) being provided in the customer
premises to eliminate the faults arising out
of overhead wires.
- Extensive use of
digital loop carrier (DLC)/Wireless in Local
Loop (WLL) system for improving reliability
of external plant.
- Remote Line Units
(RLUs). Remote subscriber Units (RSUs) being
provided extensively to reduce the long lengths
of copper cables.
- Establishing call centers across the nation to provide
single window solutions and convenience
to customers.
- Countrywide Network Management & Surveillance System
(NMSS) to ensure uninterrupted and efficient
flow of telecom traffic.
- Application Form
for new telephone connection made free of charge.
- Procedure for restoration
of telephones disconnected due to non-payment
simplified and powers delegated to Secondary
Switching Area (SSA) heads.
- Payment of telephone
bills being received on Saturday and Sunday
through cheques in CTO/DTO.
- More than one PCO
permitted at the same premises.
- Various application
forms and procedures being simplified for new
telephone connections, shifting and third party
transfer.
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Details of the Customer
Service Centers working in Telecom Circles as on
30.06.2002
| Sl.No. |
Unit |
Number
of Customer Service Centers
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| 1 |
Andaman & Nicobar |
4 |
| 2 |
Andhra Pradesh |
335 |
| 3 |
Assam |
59 |
| 4 |
Bihar |
85 |
| 5 |
Chhattisgarh |
100 |
| 6 |
Gujarat |
214 |
| 7 |
Haryana |
57 |
| 8 |
Himachal Pradesh |
45 |
| 9 |
Jammu & Kashmir |
13 |
| 10 |
Jharkhand |
33 |
| 11 |
Karnataka |
263 |
| 12 |
Kerala |
126 |
| 13 |
Madhya Pradesh |
194 |
| 14 |
Maharashtra |
417 |
| 15 |
North east-I |
3 |
| 16 |
North east-II |
2 |
| 17 |
Orissa |
70 |
| 18 |
Punjab |
110 |
| 19 |
Rajasthan |
253 |
| 20 |
Tamil Nadu |
151 |
| 21 |
Uttaranchal |
42 |
| 22 |
U.P.(East) |
204 |
| 23 |
U.P.(West) |
82 |
| 24 |
West Bengal |
101 |
| 25 |
Calcutta |
81 |
| 26 |
Chennai |
28 |
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Total |
3072 |
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