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How to get
a duplicate bill ?
Duplicate
Bills indicating the bill amount
can be obtained from the
Customer Relations Officer of your Zone. The same
can also be obtained from the
Accounts Officer Telephone Revenue
of your zone. No fee is levied for this facility.
Details of the outstanding bills can also be known through
Interactive Voice Response Systems (IVRS) wherever installed.
Fax image of the bill can be obtained through IVRS.
How to get rental rebate ?
Rebate
in rental is provided suo-moto to subscribers when the
services are interrupted over a prolonged period due
to departmental reasons.
Proportionate
rental rebate will be given when the service is interrupted
for a period ranging from 7 days to 14 days
30
days rental rebate will be given to subscribers when
the service is interrupted for more than 15 days but
less than 30 days
Pro-rata
rental rebate will be given when the service is interrupted
for more than one month.
In
all these rebate cases there will be corresponding reduction
in the number of free calls allowed.
If
rental rebate is not given automatically, the subscriber
can represent to the Divisional Engineer (Internal)
of his telephone exchange.
How do
I get reconnection after disconnection ?
a)
If the reconnection is requested within 3 months from
the date of disconnection, reconnection will be
allowed by the Customer Relation Officer after collecting the
bill dues.The reconnection charge will
be levied through subsequent
telephone bill.The reconnection is likely on the
same day or the following day.
b)
If it is more than three months, the cable pair and
indicator number are not guaranteed. However, if
he apply for reconnection, itwill be processed by the
concerned AOTR after collecting all the
dues including reconnection charges. The security
deposit will also be reviewed and further demanded wherever
necessary.
c)In
case of more than 6 months, such lines are treated
permanently closed. However, under the discretionary
powers vested, the Deputy General Manager concerned
may approve for reconnection in which case the intervening
rental is also to be levied in addition to pending
bills, reconnection fees and security deposit if
any
In cases falling
under (b) and (c)the reconnection AN (NPO) will be issued
to the field units for reconnecting the line.
How do I get reconnection after
disconnection ?
Outstanding
telephone dues can be obtained from the Customer Relations
Officer of your zone. The same can also be obtained
from your Accounts Officer Telephone Revenue of the
zone if the bill is outstanding
for more than 3 months. Details of the outstanding
bills can also be known through Interactive Voice Response
Systems (IVRS) wherever installed. Fax image of
the bill can be obtained through IVRS.
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